Our terms are payment with order.
If you would like to set up an account with us email us firstname.lastname@example.org or call us on 01279 310920
Turnaround times quoted include the day that we receive your order provided:
Your order is placed online with artwork uploaded and payment received by 11.00 am.
Your order is received with artwork and payment by courier or by hand by 11.00 am.
NEW later ordering time for an uplift of 12.5% on your order value, turnaround times quoted will include the day of your order provided:
Your order is placed online with artwork uploaded and payment received by 4.30 pm.
Please refer to the Artwork Preparation section of the HGA website for details. HGA will not be responsible for any errors in the printed work where these errors were also on this proof.
If we receive incomplete files, corrupt files or files which are of inadequate quality to use for print then we will ‘Stop the Clock’ on the turnaround until the problem is resolved.
HGA is open Monday to Friday 9am – 6pm excluding Bank Holidays.
HGA cannot take responsibility for damaged goods which have been accepted and signed for as being in good condition on delivery.
HGA cannot accept responsibility for short deliveries on consignments (missing boxes) unless this is recorded on the courier’s delivery note.
Some types of paper and card need to be run at slower printing speeds and require extra drying time, which can have implications on the turnaround time as indicated.
We reserve the right to extend turnaround where heavy solid prints require extra time to dry..